This website is owned and operated by Heritage Chocolates whose registered address is 1 - 21 Tower Heritage Centre, Carew Street, London SE5 9DF.
These terms and conditions govern the purchase of Heritage Chocolates' products. Please read through the Terms. If you do not agree with the Terms, then you do not agree with Heritage Chocolates' terms of business. If you reach agreement by Heritage Chocolates, your acceptance indicates that you agree to be bound by the Terms.
By agreeing our terms and conditions you promise to abide by them henceforth. Continued use is an implied acceptance of agreement of the 'Terms and Conditions' and is a promise to abide by the terms and conditions for any future use or dealings with Heritage Chocolates. The terms and conditions will only cease to be applicable when any such agreement is terminated by Heritage Chocolates.
Heritage Chocolates will only enter into contracts with those that are of 18 years or over, those wishing to enter into a contract below that age must do so with a guarantor over the age of 18 years of age that is agreed to be suitable by Heritage Chocolates. This decision is purely at the discretion of Heritage Chocolates.
Once your order has been placed, you will automatically be e-mailed a confirmation.
Your order will be added to our production schedule and will be delivered as soon as possible. As an entirely handmade product, from time to time we may experience longer lead times although you will be advised of our anticipated delivery.
Standard Delivery is via Royal Mail 1st Class post. Orders placed on a Saturday and Sunday will be processed on Monday morning.
Next Day Delivery - orders received before 1pm (GMT) will be guaranteed next day. When an order is placed after 1pm (GMT) and Next Day Delivery is paid for, your order will be despatched the next working day. Orders placed on a Saturday and Sunday will be processed and despatched on Monday morning.
Heritage Chocolates products
We want our products and service to exceed your expectations. We have thousands of satisfied customers and we want you to be one of them. If you are unsure about our products we make the following offer: If you are unhappy with your order call us and explain the problem and if we cannot resolve the situation, return the products to us within 30 days from delivery date and we will refund the cost of the item. This does not affect your statutory rights.